Privacy Policy

Effective Date: 18 - July - 2023

At Zapid, operated by Naganga HealthCare Private Limited ("we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile app, website, and services.

By using Zapid's services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please refrain from using our services.

1. Information We Collect

1.1. Personal Information

We collect the following personal information from users, vendors, and delivery partners when you register or use our services:

• Name
• Email address
• Phone number
• Home or business address
• Payment information (including credit/debit card details or UPI)
• Location data (if you choose to enable location services)

1.2. Non-Personal Information

We may also collect non-personal information, such as:

• Device information (e.g., device type, operating system)
• Usage data (e.g., time spent on the app, pages viewed)
• IP address

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To facilitate and improve our services
• To process and manage orders
• To communicate with users, vendors, and delivery partners
• To personalize user experience
• To send marketing communications (if you opt-in)
• To comply with legal obligations

3. Sharing Your Information

We may share your personal information with third parties in the following circumstances:

• Vendors: We share user information with vendors to facilitate the delivery of products or services.
• Delivery Partners: We share user information with delivery partners to fulfill orders.
• Service Providers: We may share information with third-party service providers who help us operate the platform (e.g., payment processors, marketing services).
• Legal Obligations: We may disclose your information if required by law, or to respond to a legal request or protect our rights.

4. Data Security

We implement appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We will retain your personal information for as long as necessary to provide our services or comply with legal obligations. If you request account deletion, we will delete your information except for data that we are required to retain for legal or business purposes.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your interactions with our services. Cookies help us to provide a better user experience by understanding your preferences and improving the functionality of our app and website.

You can manage or disable cookies in your browser settings, but please note that disabling cookies may affect your ability to use some features of our platform.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You have the right to request access to your personal information.
• Correction: You may request the correction of inaccurate or incomplete personal data.
• Deletion: You have the right to request the deletion of your personal information, subject to legal obligations.
• Objection to Processing: You may object to the processing of your personal data in certain circumstances.
• Data Portability: You can request a copy of your personal data in a structured, machine-readable format.

If you wish to exercise any of these rights, please contact us using the information below.

8. Third-Party Services

Our platform may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party services. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website or through the app. Continued use of our services after any such changes constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your privacy rights, please contact us at:

Naganga HealthCare Private Limited
Email: care@zapid.in
Website: www.zapid.in