Refund Policy

Effective Date: 18 - July - 2023

At Zapid, managed by Naganga HealthCare Private Limited, we strive to provide our customers with the best possible experience. However, we understand that there may be instances where refunds are necessary. This Refund Policy explains the conditions and processes for requesting refunds on orders placed through the Zapid platform.

1. Eligibility for Refunds

Refunds are applicable in the following situations:

• Incorrect or Damaged Items: If you receive an incorrect or damaged item in your order.
• Non-Delivery of Order: If the order is not delivered to the designated location within the stipulated delivery time, due to issues from our end.
• Missing Items: If any items are missing from your order.
• Quality Issues: If the delivered product does not meet acceptable quality standards.

Refund requests due to a change of mind or personal preferences are not eligible unless there is an issue as listed above.

2. Refund Process

To initiate a refund, you must follow these steps:

• Step 1: Contact our customer support within 24 hours of delivery. You can reach us through the Help section of the Zapid app or email us at support@zapid.in.
• Step 2: Provide all necessary details, including your order ID, item(s) in question, and the issue you are facing (e.g., damaged item, missing product, incorrect order).
• Step 3: If possible, attach photographic evidence to support your claim (e.g., images of damaged or incorrect items).

Our customer support team will investigate your claim and may ask for additional information, if required, to process your refund request.

3. Refund Method and Timeline

Once your refund request has been approved, the refund will be processed using the same payment method that was used to make the original purchase. Refunds are generally processed within 7-10 business days, depending on your bank or payment service provider.

Refunds for items purchased via Cash on Delivery (COD) will be processed through online bank transfers. We will request your bank account details to initiate the transfer.

Note: Refund timelines may vary depending on your bank's processing time, and in some cases, it might take longer for the refund to appear in your account.

4. Partial Refunds

In some cases, you may receive a partial refund based on the issue. For example:

• If an item is missing or damaged but other items were delivered as per the order, you will receive a refund only for the affected item(s).
• For quality issues with perishable products (e.g., food items), a partial refund may be offered based on the condition of the delivered items.

5. Non-Refundable Situations

We reserve the right to deny refund requests under the following circumstances:

• When the refund request is made outside the 24-hour window from the time of delivery.
• When items are damaged due to customer mishandling or negligence.
• For orders that were successfully delivered but the customer changed their mind (except for quality issues).
• If a product’s packaging is tampered with or removed.

6. Cancellations

Orders can be canceled before they are dispatched for delivery. Once an order has been picked up by the delivery partner or is on its way, it cannot be canceled. If your order is successfully canceled, a full refund will be processed within 7-10 business days.

To cancel your order, please go to the My Orders section in the Zapid app and select the option to cancel before dispatch.

7. Contact Us

If you have any questions regarding our Refund Policy or need assistance with your refund request, please feel free to reach out to our customer support team:

Email: care@zapid.in
Website: www.zapid.in

We are committed to ensuring a seamless experience for our customers, and we will do our best to address your concerns and resolve issues in a timely manner.