Effective Date: 18 - July - 2023
At Zapid, managed by Naganga HealthCare Private Limited, we aim to provide fast, reliable, and convenient delivery of orders placed through our platform. This Shipping Policy outlines how we handle the delivery of products, applicable charges, and estimated delivery times for orders placed with vendors on the Zapid platform.
Zapid currently operates in select cities and regions across India. To check whether we deliver to your location, please enter your address in the Zapid app. Our services cover:
We are continuously expanding our delivery zones to serve more areas. If we do not deliver to your location yet, please stay tuned for updates!
At Zapid, we are committed to delivering your orders as quickly as possible. The delivery timeframes may vary depending on your location and the type of products ordered:
Delivery within 10-25 minutes from the time of order placement.
Delivery within 10-45 minutes from the time of order placement, depending on product availability and distance.
Delivery within 10-35 minutes from the time of order placement for non-perishable and non-urgent items.
While we strive to meet these delivery times, certain factors such as weather, traffic, and vendor processing times may result in delays. In such cases, we will keep you informed of the status of your delivery.
Zapid offers real-time order tracking for all deliveries. Once your order has been placed and confirmed by the vendor, you can track the status of your delivery through the Zapid app.
Tracking features include:
Notifications will be sent to keep you updated about the progress of your order, including any potential delays or issues with the delivery.
Our delivery partners are trained to provide courteous and timely service. In case of any issues during delivery, you can directly contact the delivery partner through the Zapid app. If the issue persists, please reach out to our customer support team for assistance.
While we aim to make all deliveries successfully, certain situations may arise where delivery could be affected:
In such cases, the delivery may be canceled, and no refund will be provided for the delivery fee. Please ensure that the delivery address and contact details provided are accurate.
Currently, Zapid only delivers within India and does not offer international shipping services. We are focusing on expanding our services locally to ensure efficient and reliable deliveries across the country.
If you have any questions or concerns regarding our Shipping Policy or need assistance with your delivery, feel free to reach out to our customer support team:
Email: care@zapid.in
Website: www.zapid.in
We are committed to providing timely and efficient deliveries and are here to help resolve any shipping-related issues you may encounter.
